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Thursday, November 18, 2010

Restaurant Table Characteristics and Guest Satisfaction


Managing, restaurant seating capacity effectively includes making sure that the dining room is equipped with sufficient tables of appropriate size and types to meet expected demand. In order to maximize seat utilization, customers are generally seated at the right size table by the restaurant’s host. In some restaurants, tables are set fairly chose together to make the best use of the available floor space. The distance between tables may provide the customers with more personal space. The distance between tables may provide the customers with more personal space, hence their greater satisfaction which may increase the number of hours and money spent in the restaurant. According to the research result, guests seated at tables that are larger than necessary do not have a significantly higher level of satisfaction or a greater spending from those seated at the right-size tables. However, diners who are seated at closely arranged tables show a significantly reduced level of satisfaction and spend less as compared to diners seated at widely placed tables. At fine-dining restaurants, diners seem uncomfortable when tables are set as close as forty centimeter apart, but more satisfied when the distance increase to ninety centimeter.